Loki Privacy Policy

At Loki, we respect your privacy and are committed to protecting your personal data while you enjoy our games and services. This Privacy Policy explains how we collect, use, store and protect your information when you visit Loki Casino.com, register an account, or play at Loki Casino. By using our platform, you agree to the practices described below.

Information We Collect

When you create an account or browse our site, we collect various categories of information necessary to provide our services and comply with our licensing obligations under Anjouan licence No. ALSI-202410047-FI2. Our Loki platform gathers data both directly from you and automatically through your use of our services.

• We collect registration details such as your name, date of birth, email address, phone number, and country of residence.
• We gather identity verification documents, including proof of ID, address, and payment method ownership, in accordance with KYC requirements.
• We track your gaming activity, including games played, bets placed, deposits and withdrawals, to manage your account and improve our services.
• We record technical data such as your IP address, device type, browser, and operating system when you access Loki.
• Our VegasHero-style cookie technology (adapted for Loki) collects browsing behaviour to personalise your experience.

Payment and Transaction Data

Here at Loki, we process information related to your deposits and withdrawals through methods such as Visa, Mastercard, Apple Pay, Skrill, Neteller, bank transfer, and cryptocurrencies including BTC, ETH, USDT, and others. We retain transaction records to comply with anti-money laundering regulations and to resolve any payment disputes.

How We Use Your Information

We use the information we collect for several legitimate purposes connected to operating Loki Casino safely and efficiently. Our goal is to ensure that every player on our platform has a secure, fair, and enjoyable experience.

• We use your data to verify your identity and age, ensuring you meet our minimum eligibility requirements.
• We process your information to manage deposits, withdrawals, and bonus allocations, including our welcome package and loyalty program rewards.
• We analyse your activity to detect fraud, prevent abuse of bonuses, and protect against unauthorised access.
• We send you promotional communications, such as details about our Daily Cashback, Weekly Cashback, and tournament offers, where you have consented to receive them.
• We use aggregated data to improve our game selection, website performance, and customer support services.

Legal Basis and Compliance

Our data processing activities at Loki Casino are grounded in several legal bases, including your consent, the performance of our contract with you, and our legitimate business interests. We are registered under Tessera Limited S.R.L., Costa Rica, registration number 3-102-913501, and we operate under strict regulatory oversight.

We do not knowingly accept players from restricted jurisdictions, including Belgium, Cyprus, the USA, Russia, Ukraine, and other listed territories. If you access our services via VPN from a restricted location, we reserve the right to suspend your account, as VPN usage is not permitted on our platform.

How We Share Your Information

We do not sell your personal data to third parties. However, we may share information with trusted partners who help us operate Loki effectively.

• We share data with payment processors to facilitate deposits and withdrawals through methods like ecoPayz, AstroPay, and Interac.
• We provide information to regulatory authorities when required by law or by the terms of our gaming licence.
• We work with game providers such as NetEnt, Pragmatic Play, Evolution, and Microgaming, who may receive limited gameplay data to operate their games correctly.
• We may disclose information to fraud prevention agencies and identity verification services.

Cookies and Tracking Technologies

At Loki, we use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse site traffic. You can manage your cookie preferences through your browser settings at any time. Our cookie practices are further detailed in our separate Cookie Policy.

Data Security

We implement industry-standard security measures to protect your personal data from unauthorised access, loss, or misuse. Our Loki security infrastructure includes encryption, secure servers, and restricted internal access protocols. Despite these measures, no online transmission is entirely secure, and we encourage you to use strong passwords and safeguard your login credentials.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, and regulatory requirements. Once this period expires, we securely delete or anonymise your information in accordance with our internal retention schedules.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We are committed to honouring these rights wherever applicable.

• You have the right to request access to the personal data we hold about you.
• You may ask us to correct any inaccurate or incomplete information.
• You can request that we delete your data, subject to our legal retention obligations.
• You may object to or restrict certain processing activities, including marketing communications.
• You can withdraw your consent at any time where processing is based on consent.

To exercise any of these rights, please contact our support team via live chat, email, or Telegram, available 24/7, or write to us at support@Loki Casino.com.

International Data Transfers

Because we serve players across Asia, Latin America, India, Turkey, South Africa, Scandinavia, and Eastern Europe, your data may be transferred and processed in countries outside your country of residence. We take appropriate steps to ensure such transfers comply with applicable data protection standards.

Children's Privacy

Our services at Loki are strictly intended for adults of legal gambling age. We do not knowingly collect personal information from minors, and any accounts found to belong to underage individuals will be immediately closed.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Continued use of Loki Casino after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about how we handle your personal data, please reach out to our dedicated support team. We are available 24/7 through live chat, email at support@Loki Casino.com, or Telegram, and we aim to respond promptly to all privacy-related enquiries.